We know having Live Chat Support is important to our customers, so we've included an in-app chat window using Intercom Connect. Check out the steps below to learn how to use Intercom Connect to speak with our eCoach support team.


Step 1: While browsing any page on eCoach, make your way to the bottom right of your screen to locate the Intercom Connect chat button.

You may notice there are a few messages from our Marketing Manager, Alastair. He frequently sends Intercom Connect messages to ensure you're kept up to date with the latest changes with eCoach. You'll receive updates from our team from time to time.

Step 2: If you would like to send a message to the support team at eCoach, feel free to click 'New Conversation' once you've opened the Intercom Connect chat.

Step 3: Once you're in a new conversation, you can live chat with our team here at eCoach for any questions or concerns. The following tools are also at your disposal while using this live chat feature

  1. Text box: Type your message
  2. GIF: Attach GIF's for those moments that need an added layer of emotion
  3. Emoji: Include emoji's within your message
  4. Attach: Attach any file to send to our support team

Note: It is always very helpful if you screenshot the issue you're experiencing and attaching it as a file

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